Internet Safety Tips:
Please ensure you have a firewall between you and the Internet. Microsoft Windows has had a firewall turned on by default since Windows XP SP 2, though having that version of Windows or later is no guarantee of its effectiveness. In addition, most home network equipment have basic firewall capabilities. There are various, free testing services on the Internet that can check your firewall for you without requiring you to install any software or make any other changes. As with everything on the Internet, be cautious if a site tries to install software on your computer or requests payments.
Please ensure your machine's operating system and applications are up-to-date with all security patches. "Patches" are software updates that address known security vulnerabilities, which can be exploited by viruses and other malware, as well as rogue websites. For Microsoft Windows users, Automatic Updates may or may not address all of your installed software, such as Microsoft Office products, which can also present a risk when surfing the Internet. Apple Mac software can be updated through the "Software Update" utility. Other software, such as Adobe Reader, Adobe Flash, Apple iTunes, Sun Java, and more should be updated as well.
Please ensure that you have anti-virus software installed and running, as well as ensuring that it is being updated regularly. Anti-virus companies issue updates on an almost-daily basis and sometimes more frequently than that. Given the prevalence and sophistication of viruses and other malware, it is critical that your anit-virus software be kept up-to-date.
Please be cautious when clicking links in unsolicited e-mails as e-mails are easily forged and can point your computer to malicious websites. Best practices when opening e-mail include asking the following questions:
1. Did I expect this e-mail?
2. Is it from someone I know and trust?
3. Is the content reasonable and/or relevant?
4. Are there spelling mistakes or is there unusual grammar being used?
Internet Banking Password Tips:
Choice Bank goes to great lengths to ensure the security of your online banking experience.
- We require your password to be 8 to 15 characters, case sensititve and a combination of #'s, letters & special characters. There must be at least one lowercase letter, one uppercase letter and two numbers. Take advantage of this by mixing case letters, numbers and the special characters.
- It is recommended that you change your password often.
- Never share your password or user name with others; even third party providers.
- Try to avoid using the automatic login feature.
- Keep your account fresh and check it often. Inactivity to your online account for 90 days will automatically lock you out of your account. This is just another step we do to protect you.
Immediately contact Choice Bank if you feel that your Choice Bank accounts have become a victim to identity theft or fraud by calling (920) 230-1300 or (877) 303-1302.
In addition, there are other steps you can take if you feel you are victim of fraud or identity theft and how to file a complaint with the Federal Trade Commission. Please visit the FTC website for additional information. If you desire to place a fraud alert on your credit reports and/or review your credit report activity, you may want to contact one of the following companies:
TransUnion, (800) 680-7289, www.transunion.com
Equifax, (800) 525-6285, www.equifax.com
NEW! September, 2014 - Home Depot Data Breach Update
As you may know Home Depot recently experience a data breach with its payment systems affecting thousands of debit and credit card accounts. This may impact some of our customers who made a debit or credit card purchase at Home Depot from April 1, 2014 through early September 2014. We are in the process of notifying our customers who may be at risk, and will be working with them directly to close the compromised card and reissue new cards. In the news there are many updates about the breach. You may obtain further information directly from the Home Depot web site by clicking here. Keep in mind, Choice Bank has systems in place to assist with fraud protection, but it is still important for customers to monitor their account activity closely. If you have any questions please contact us at 920-230-1300.
August, 2014 - Online Banking Update
On August 5, 2014, the New York Times posted an article in regards to hackers obtaining 1.2 billion internet passwords. Click here to read the article. Many consumers use the same Access ID and password for their online financial accounts as they use for other online websites. Even though financial institutions were not the target of the hackers, consumers should be aware of the potential vulnerability of using the same Access ID and password for online financial accounts as other online accounts and websites. Because of this, Choice Bank encourages our customers to consider changing your Access IDs and passwords, or at least updating all current online passwords to something new. To change your password on your online banking account please log into your online banking, click the “Options” section, and under the Password section click the Edit box. If you have any questions please contact us at 920-230-1300.
May, 2014 - Online Banking Update
Effective Thursday, June 5, 2014, an image and passphrase will no longer be displayed on the password page. Once inside online banking, users are able to verify the site's identity and security by checking the brower's address box. The new Extended Validation (EV) certificate triggers web browsers to display a green address bar and our site provider's name. Fiserv, Inc is our site provider, and if it's green, your connection is safe. Depending on your internet browser the EV certificate may display differently. The enhancement uses advanced device forensics that seamlessly authenticates the connection to your tablet, computer or phone. Please contact 920-230-1300 with any questions.
April, 2014 - Customers with Windows XP Operating Systems
After April 8, 2014, Microsoft will no longer provide security updates or technical support for Windows XP. This puts your passwords and the use of online services, like online banking, at increased risk. Security updates patch vulnerabilities that may be exploited by malware and help keep users and their data safer. PCs running Windows XP after April 8, 2014 should not be considered to be protected, and it is important that you migrate to a current supported operating system so you can receive regular security updates to protect your computer from malicious attacks.
April, 2014 - Choice Bank services not affected by OpenSSL Software Vulnerability ('Heartbleed")
On April 7, the OpenSSL organization publicized a new, critical vulnerability called “Heartbleed,” which is associated with certain versions of OpenSSL software. What is the potential risk? The vulnerability within OpenSSL could allow a remote attacker to expose sensitive data which may include user authentication credentials and secret security key codes. Basically, they had a bug in the memory handling part of their software known as the “TLS heartbeat extension”.
We have been in contact with our vendors who provide web-based services that we utilize to provide banking services to our customers and provide security here at the bank. Our vendors have assured us that there has not been a compromise by this vulnerability. We, along with our vendors, will continue to monitor the situation in conjunction with the security community and technology partners.
Technology changes constantly. There are unfortunately new security threats being posed to consumers and businesses every day. You can help mitigate these threats and help protect your personal information by taking precautionary steps like changing your passwords on a regular basis. Additional security tips can be found above on this Security Center page.
If you have any questions about your Online Banking service, please contact our personal bankers during our normal business hours (Monday-Friday, 9 am to 5pm) at 1-920-230-1300.
December, 2013 - Target store Addresses Card Compromise
December, 2013 - Text Message Scam
August, 2013 - Debit Card Phone Scam
April 2012 - ATM Skimming in Oshkosh
February 2012 - FBI Warns of New Banking Scam
February 2012 - NACHA Email
October 2011 - Scam Alert
September 2010 - Labor Day Warning
June 2010 - Security Alert
June 2010 - Telephone Scam
February 2010 - Your Internet Safety
As always, if you have any questions or concerns about the updates please feel free to contact Choice Bank directly at (920) 230-1300 or email@example.com.
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